Privacy Policy

This policy should be reviewed by AXO Group before launch to confirm it reflects actual data practices.

Who we are

This website is operated by AXO Group. We are the controller of personal data submitted through this website.

Information we collect

When you send an enquiry we collect the details you provide, such as your name, email address, telephone number, property location, customer type, a description of the work and, if given, your preferred timeframe and budget. Enquiries are stored securely so we can respond to them.

Marketing messages are only sent if you separately tick the optional marketing box; you can withdraw that consent at any time. It is never a condition of requesting a quote.

If you send an enquiry from one of our area pages, the form also records which page you used, so we can understand which areas our enquiries come from.

How we use it

• To respond to your enquiry and discuss your project.
• To prepare quotations and arrange visits.
• To meet legal and accounting obligations if you become a customer.

Lawful basis

We process enquiry data on the basis of our legitimate interest in responding to you and, where relevant, to take steps at your request before entering into a contract.

Retention

We keep enquiry information only for as long as necessary for these purposes.

Your rights

Under UK data protection law you can request access to, correction of or deletion of your personal data, and object to or restrict its processing. You may also complain to the Information Commissioner's Office (ico.org.uk).

Contact

Privacy questions can be sent to info@axogroup.uk.